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14 December 2015
Red Lion Controls is enhancing its focus on customer service with the appointment of Paul De Sousa as director of customer engagement. In addition, Scott Rose has been promoted to director of Technical Services, an expanded role that unifies sales engineering and technical support management.
“Paul’s extensive experience in customer service and organizational efficiency nicely complements Scott’s engineering and technical aptitude. Together they will manage all aspects of service and support by instilling a culture focused on our putting distributors and end users first,” said Mike Granby, president, Red Lion Controls.
“In today’s world of choice, Red Lion values and understands the importance of solid working relationships. This is why we are rolling out our ‘Customer First’ program to further build on a strong heritage of being a responsive company that customers trust.”