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Charlotte Stonestreet
Managing Editor |
Industry Update
ISO 9001 for sales & service centre
19 January 2018
Thorite has achieved ISO 9001 for its Bristol sales and service centre. A quality management system which defines how a company meets the requirements of its customers, in addition to the ‘Customer comes first’ element, ISO 9001 is there to show customers that the company is in safe hands with a management determined to improve services and processes with all the safety systems in place with regards to staff and IT.
That the Bristol Sales & Service Centre was able to achieve ISO 9001 was largely due to the hard work of the team there supported by Thorite’s Sales Director, Alan Donkersley who said: “There were some very good reasons for the Bristol Sales & Service Centre to achieve ISO 9001 accreditation. The principle one being that major companies will not deal with suppliers who don’t have accreditation.”
“We have extremely enthusiastic staff at the Bristol Sales & Service Centre who were immediately on board as soon as the decision was taken. After three months of intensive work with a locally-based auditor the Bristol Sales & Service Centre now has its certificate.”
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