Website Enhancements To Save Customers Time & Money

Enhancements to the basket and account management areas are the result of four months of extensive customer research. The improvements will save customers time, effort and money.

Significant changes have been made to give customers greater visibility of their account information. Customers can now view up to 13 months of order history from any channel, whether it’s online, phone, fax or trade counter, both for an individual and an organisation, including multi- channel orders down to an article level status. They can track their parcel down to a stock level number, create repeat orders from the order history, as well as forward order and request copy invoices through a comprehensive account summary.

The online checkout experience has also been transformed with an enhanced page design that provides a clearer user interface and improved support with FAQs and contact options.